Patient rights and duties at the institution

  1. Patients’ rights cannot be restricted because of their gender, age, race, nationality, language, origin, social status, beliefs or attitudes or any other unjustified circumstances.
  2. Patients should be provided with qualified personal health care services.
  3. Patients have the right to free personal health care services, reimbursed from the compulsory health insurance funds or from state or municipal budgets, as provided for by the laws and other legal acts of the Republic of Lithuania.
  4. Patients have the right to receive information about the services provided by UAB InMedica clinic and the possibility to use them. Patients can familiarize with the list of provided free services and the price list of paid services at the reception and website of UAB InMedica.
  5. The patient’s choice is formalized with the request to register at the medical institution where the patient’s name, place of residence, personal code and document, contact telephone, e-mail must be specified.
  6. The patient must be informed about the name and position of the treating physician and the nurse.
  7. The patient should be informed about the internal procedures of UAB InMedica.
  8. The patient has the right to information about his/her health condition, diagnosis of the disease, medical data, methods of treatment and prognosis of treatment.
  9. If the patient requests, he/she must be familiarized with his/her medical records, except where this may seriously harm the patient’s health or even endanger his/her life (as decided by the treating physician or the doctors' consultation). In such cases, the treating physician marks restrictions on the provision of information in the personal medical records.
  10. If the patient requests, the doctor must explain to him/her the significance of the records in his/her medical documents.
  11. The patient has the right to request making copies of his/her medical records at his/her expense. This right of the patient may be restricted only in accordance with the procedure established by legal acts of the Republic of Lithuania.
  12. Information to a minor patient, his/her parents or guardians must be provided in a form that they understand. If there is a disagreement between a minor patient and his/her parents or guardians, the methods of diagnostics and treatment will be selected by the Doctors’ Consultative Commission (DCC), taking into account the interests of the minor.
  13. A minor (16 to 18 years old) patient who, in the opinion of the doctor, is able to a fair assessment of his/her health condition, has the right to address on his/her own and to decide on the treatment offered to him/her. At the request of the minor’s parents or guardians, the treating physician must inform the minor’s legal representatives about the treatment, but such information may also be not provided upon the minor’s request if it may violate the minor’s interests, unless otherwise provided by other legislation. If the minor is hospitalized, his/her parents or guardians must be informed about it.
  14. The patient may not be treated or provided with health care services against his/her will unless otherwise provided by the laws of the Republic of Lithuania. The patient’s refusal is formalized under the procedure determined by law.

When participating in health activities, the resident of the Republic of Lithuania must:

  1. take care of his/her health as well as his/her minor children’s (adopted children, foster children) health;
  2. not violate the rights of other persons and patients;
  3. take care of his/her health insurance and address UAB InMedica clinic only after ensuring that he/she is insured (except in cases of emergency medical aid), otherwise he/she will have to pay for the services;
  4. execute the instructions of medical personnel, including treatment, nursing, and prevention.

When visiting UAB InMedica clinic, the patient must:

  1. respect the employees of UAB InMedica and other patients;
  2. follow the established registration and admission procedures;
  3. not disturb the medical personnel in the performance of their duties;
  4. adhere to public order: not to make noise, not to smoke or use alcohol, narcotic, psychotropic or other psychoactive substances, to maintain personal hygiene;
  5. preserve the property of UAB InMedica, to be liable for damage or destruction thereof under the procedure established by legal acts of the Republic of Lithuania.
  6. inform the InMedica clinic (upon arrival at the reception) about the changed address or other contact and personal data.
  7. provide the doctor or a nurse with all the correct information on previous illnesses, surgeries, used medication, changes in health condition during treatment, intolerance to treatment methods, etc., because, only after providing full details about himself/herself, the patient can expect progressive medical treatment.
  8. confirm his/her consent or refusal to receive the health care services provided to him/her by signing medical records. If the patient refuses to receive health care services, the treating physician must explain health risks to the patient and warn of possible complications.
  9. record, take pictures and make sound recordings only having received a written permission of the clinic’s administration.
  10. turn off his/her mobile phone’s sound while being at the clinic.