Procedures for addresing the institution and rights in information system

Procedures for addressing the institution

  • Persons who are insured with the compulsory health insurance and who are registered at UAB InMedica clinic (children under 18, schoolchildren and students in full-time studies, employed persons with a certificate from SODRA, pensioners, etc.) are provided free services.
  • If a patient who is not insured by compulsory health insurance addresses for the provision of personal health care services (consultations, procedures, tests, etc.) – he/she has to pay for medical services.
  • Patients who have chosen InMedica and its family doctor or paediatrician will continue to address their question on health problems to their physician or community nurse who will help to solve any issues that may arise. When addressing a family doctor concerning long-term and chronic health problems or prescription of compensated medicine, you need to register in advance at the reception or by telephone.
  • After examination by a family doctor or a paediatrician, he/she will prescribe appropriate treatment and examination and/or will refer to a medical expert after the assessment of your health problems.
  • When addressing doctors: a psychiatrist, a psychologist, a dentist – referral from a family doctor is not necessary.
  • A child under the age of 18 must be accompanied by an adult who is legally responsible for the child (parents, guardians or their authorized persons). Infants and healthy children are pre-registered for preventive examinations and vaccination by telephone.
  • When addressing a dentist, you must register in advance and receive a visit sheet at the reception or by telephone.
  • In case of acute illness or exacerbation of chronic diseases, we recommend calling and agreeing on an additional reception time before coming to the clinic.
  • Patients are referred to the secondary level specialists upon the decision of the primary health care practitioners. All the necessary investigative and therapeutic actions are carried out under the competence of a medical practitioner and written advices are submitted to the referring physician.
  • Necessary aid is provided to all citizens who address UAB InMedica. The procedure for providing emergency aid is available at the reception or administration.

Patients of the family clinic have the right to express their opinion on the quality of the services provided and their wishes as well as suggestions. Patients of the family clinics can submit complaints and suggestions at the reception and administration, as well as orally or in writing.

  1. In order to receive information about the services provided by UAB InMedica, the patients address the reception or visit the clinic’s website. Reception telephones, addresses of UAB InMedica divisions, working hours, services, news and discounts, and other information are published on the website of UAB InMedica, on the information stands at the clinics and on the information boards.
  2. Patients who have registered in advance must come to InMedica clinic at the appointed time. Persons unable to arrive at the specified time have to inform the Receptionist by telephone or cancel the online registration on the clinic’s website no later than by 5 PM of one business day before the registered appointment.
  3. Patients in need of emergency medical aid are accepted immediately.
  4. Free personal health care (except for necessary aid services) is provided only after checking whether the person is insured with compulsory health insurance.
  5. Patients who arrive at UAB InMedica clinic address the reception and submit a personal identification document: passport, identity card or birth certificate (not older than 18 years of age) valid in the Republic of Lithuania.
  6. Patients can register for an appointment with their family doctor in advance at UAB InMedica reception by calling or registering online.
  7. Patients can register for an appointment with doctors in advance at UAB InMedica reception by calling or registering online.
    8. When registering by telephone for an appointment with a doctor, patients have to indicate their name and date of birth to the Receptionist. Patients must memorize or write down the date and time of appointment and the number of the doctor’s office as indicated by the Receptionist.
    9. Patients are accepted by the doctor only at the relevant time booked for this appointment. If the patient fails to arrive for the appointment with a doctor on time, his reception is not guaranteed.
  8. If, due to objective circumstances, the doctor serves the patient for longer than the time allocated to that patient, the other patients are accepted later than specified in the registration.
  9. If a patient is unable to arrive at the determined time, he/she must inform the clinic’s reception and agree on a different time of appointment.
  10. In the event of a doctor's illness and in the absence of opportunity to serve his/her patients who have registered, the latter are informed by the Receptionist if the relevant contact telephone number was indicated and is answered.
  11. If the patient is not insured by the compulsory health insurance (except the cases of necessary aid services) or does not have a doctor's referral, he/she must pay for the doctor's consultation (according to the applicable service fees) at UAB InMedica cash register.
  12. In the case of pre-registration, the patient's medical documents must be delivered to the doctor's office for a specified period of time.
  13. Medical documents prepared by the Receptionist are brought to the doctor's office by the Receptionists.
  14. If necessary, medical documents of a patient may be transferred from one doctor's office to another only by medical personnel.
  15. At the end of patient admission time, the medical records of a person are returned to the reception by the medical personnel.
  16. In addition to these rules, the procedure of patient referral to UAB InMedica clinic is also regulated by other legal acts valid in the Republic of Lithuania, UAB InMedica QMS documents.

Patient rights in information system

  1. The rights of data subjects are executed in the following manner:
    1.1.    By registering at a health care institution, a family doctor and/or registering for health care services, the data subject signs the patient’s consent to receive services at UAB InMedica Clinic, where he/she is informed about the processing of his personal data in the information system.
    1.2.    Having submitted a written request and a personal identification document or a copy thereof to the Information System Manager personally, by mail or electronic means, the data subject shall have the right to access his/her personal data processed in the information system and to obtain information from which sources and what collected personal data are processed in the information system, what is the purpose of their processing, to which recipients they have been provided for a period of at least 3 years. The information requested shall be provided to the data subject no later than within 30 calendar days after the receipt of the request referred to in this subparagraph.
    1.3.    If the data subject, having familiarized with his/her personal data processed in the information system, determines that his/her personal data processed in the information system are incorrect or inaccurate, he/she has the right to submit a written request and an identity document, documents certifying his/her identity or copies thereof to the Information System Manager personally, by mail or electronic means, and demand to correct the inaccurate or incorrect personal data processed in the information system. Upon the receipt of the request referred to in this subparagraph, the Information System Manager shall, without delay, but no later than within 5 business days after receiving the request, verify the personal data of the requesting data subject processed in the information system and, having determined that the request is justified, to correct incorrect or inaccurate personal data and/or suspend the processing of such personal data.
    1.4.    The data subject has the right to disagree with the processing of his/her personal data when these personal data are processed in the cases specified in Clause 5 and 6 of Part 1 of Article 5 of the Law on Legal Protection of Personal Data of the Republic of Lithuania. In such case, the data subject must submit a written request and a personal identification document or a copy thereof personally, by mail or electronic means to the Information System Manager. Having determined that the data subject’s disagreement referred to in this subsection is legally justified, the Information System Manager shall immediately terminate the personal data processing activities, except in the cases provided by law, and shall inform the recipients thereof.
    1.5.    The proper execution of the rights of data subjects referred to in Clauses 1.1 to 1.4 shall be ensured by the Information System Manager handling the patient’s data.

    2.    The rights of a data subject to prohibit displaying his/her EMR data are executed in the following manner:
    2.1.    the data subject whose data are processed in the information system has the right to prohibit the health specialists from displaying certain personal data contained in their EMR in accordance with the procedure established by the Information System Manager, but he/she must have been expressly warned of the possible consequences of not displaying the EMR data and he/she must expressly agree on not displaying EMR data;
    2.2.    the prohibition to display personal EMR data of a data subject in relation to infectious diseases, mental disorders and other situations dangerous to public shall be implemented in accordance with the relevant legislation;
    2.3.    the data subject shall have the right to revoke, without delay, the request not to display certain personal EMR data;
    2.4.    the right to see all personal EMR data of the data subject, including certain personal EMR data prohibited to display by the data subject, is granted to:
    2.4.1.    the data subject’s family doctor and healthcare specialists providing necessary aid to the patient;
    2.4.2.    healthcare specialists performing a medical examination of a patient (forensic, specialized, psychiatric, psychological or another) or providing conclusions on the work of the data subject under conditions of occupational risk;
    2.4.3.    health specialists of military medical examination commission, when such data is required for military medical examination of the data subject (a soldier in actual military service or an official of civil protection service;
    3. the patient (at his/her request) must be familiarized with the internal rules of the institution;
    4. if the patient disagrees with the processing of his/her personal data, he/she may only be provided with paid services.